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* If you are not completely satisfied with your merchandise for whatever reason, just return it within 15 days from date of purchase.
* Must e-mail for instructions and receive a return confirmation number first.
* We'll give you full refund minus the shipping and 10% handling fee.
* The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
* If you receive a damaged or defective item, contact us right away. We will make every reasonable effort to replace the item in a timely manner.
* We cover shipping charges if there was damage to the item due to shipping. However, If there is extensive damage to the carton, refuse the order and contact us immediately.
* Please allow 5-7 full business days to process your refund once the item is back in our possession.
Returns and Exchange
If for any reason you are not satisfied with the jewelry you purchased, you may return them within 15 days after receiving your package. Upon receiving your return, the item will be checked by our quality staff. Any signs of wear or alteration on the item will not be accepted for return. A full refund will only be granted if the item is defective due to craftsmanship. All other refunds will be issued for the purchased price only and will not include cost of shipping.
Life-Time Guarantee
all of our jewelry is backed by an unparalleled 100% Lifetime Guarantee. This guarantee is the foundation for a long lasting relationship with you, our customer.
The exceptional quality and craftsmanship of our jewelry ensures that each piece stays as beautiful in the future as it is on the day you receive it. If you have any problem with your jewelry, we will offer you a replacement (if available), or, in some cases, repair the item. Contact us at [email protected] or call us at: 615-738-7132 and we would be happy to assist you.
Jewelry do not come with any kind of warranty. Not a single jewelry store including us will provide a warranty against gemstones falling out. Jewelry is delicate and care should be taken when wearing it. Also periodic check and cleaning is recommended. Every 6 months or so have your local jeweler check the piece to make sure that the prongs are not worn out. It is also recommended that you purchase jewelry insurance to protect you against loss or theft.
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